New Member Software Coming Soon

Information about our new member software coming in 2026

Last updated: 03/08/2026

Introduction

In a rapidly evolving leisure, sports and fitness management landscape, choosing the right platform to power how our users access facilities is key. We've partnered with Gladstone since 2016, that contract has expired and following a re-tender we began Spring 2025, we are partnering with Delcom as our next generation platform coming soon. This will change how users, members and clubs interact with OUS digitally. Critically, we will need to migrate our users from the Gladstone onto Delcom.

The new platform has been built and is live, but this page remains in place for anyone who wishes to be aware of how it has developed and to maintain one place for FAQs. 

We held some member demo sessions open to users and club committees. Newsletters will follow for all users on the approach to our launch date. More information will be coming soon. Meanwhile we will continue to update our Mobile App and this page.

 

'Sneak Peak' Meetings

We also held some meetings for members to see the new platform in action. You can watch back those meetings using the links below: -

Sneak Peak Meeting - 02 Feb 2026

Sneak Peak Meeting - 05 Feb 2026

 

Frequently Asked Questions

We have been compiling a list of frequently asked questions about the new platform, which you can see below.

1. Why the change?
2. What happens with my current contract?
3. Do I need to sign a new contract?
4. What if I do not like the new contract terms?
4a. What will happen with my current monthly Direct Debit and when will that happen?
5. How will I get access to my new account?
5a. Will the transition to the new memberships to be collected by Card payment be straightforward?
6. How do I edit my account information?
7. What payment methods do you accept?
8. What will happen with Loyalty points?
9. Will anything replace Loyalty points?
10. I have an Active Flex Bundle, what will happen with that?
11. How will I access facilities
11 b What if I don't have a smart phone for QR code access?
12. Can Car Parking vehicle registrations be captured for the parking system?
13. Will we have the ability to see Booking history?
14. Will it have the ability to send a notification from the App when a user has a booking coming up?
15. What ways will there be to make and amend bookings?
16. Can I still freeze my membership?
17. What will your pricing be?
18. What classes will you offer?

 

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